Returns & Refunds Policy

At Modterra Home, we want you to feel confident with every lighting piece you bring into your space. This policy explains how returns work, when items are eligible, and how we handle defective or damaged products.

30-Day Return Window

Most items may be returned within 30 days of the delivery date, provided they meet the eligibility requirements below.

• Return requests must be submitted within 30 days of delivery.
• Items must be unused, uninstalled, and in original packaging.
• All components, hardware, manuals, and protective materials must be included.
• Items must be in resellable condition with no signs of installation or alteration.

How to Start a Return

All returns require authorization before being sent back.

1. Email us at support@modterrahome.com with your order number and reason for return.
2. Our team will review your request and confirm eligibility.
3. If approved, you will receive a Return Authorization (RA) and return instructions.
4. Returns sent without authorization may be refused or delayed.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will make it right.

• Inspect all items immediately upon delivery.
• Report issues within 48 hours of delivery.
• Provide clear photos of the product, packaging, and shipping label.
• Include a brief description of the issue.

For confirmed defects, damage during transit, or fulfillment errors:

• No restocking fee applies
• Return shipping is covered when required
• Resolution may include replacement parts, replacement items, or a refund

Customer Remorse Returns

If you decide you no longer want an item for reasons unrelated to damage or defect, the following terms apply:

• A 15% restocking fee will be deducted from the refund.
• Return shipping costs are the customer’s responsibility.
• Items must be unused and in original packaging.

Restocking fees help cover inspection, repackaging, and supplier processing costs.

Large, Oversized & Freight Items

Some lighting fixtures — including chandeliers and multi-box shipments — may require freight delivery or special handling.

• Freight deliveries are typically curbside unless otherwise stated.
• Return pickups may require carrier scheduling.
• Additional pickup or freight fees may apply for standard (non-defective) returns.

Items Not Eligible for Return

• Items marked Final Sale or Non-Returnable.
• Installed, wired, or used lighting fixtures.
• Items missing original packaging or components.
• Custom or special-order products (when noted).
• Digital products and gift cards.

Refused Deliveries

Refused shipments are treated as returns.

• Return shipping costs may apply.
• Applicable restocking fees may be deducted.
• Original outbound shipping costs are non-refundable.

Order Changes & Cancellations

Orders begin processing shortly after placement.

• Please contact us as soon as possible if you need to modify or cancel an order.
• If the order has not entered processing, we will do our best to accommodate your request.
• Once an order has shipped, it cannot be canceled and must follow the return process after delivery.

Refund Processing

Approved refunds are issued to the original payment method.

• Refunds are processed after returned items are received and inspected (when required).
• Processing typically takes 5–10 business days, depending on your financial institution.

Questions About Returns?

If you have questions about eligibility, timing, or whether a lighting fixture qualifies for return before ordering, please contact us directly.

Email: support@modterrahome.com

Our support team is happy to assist and help you shop with confidence.

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